Help
Answers to what people ask most often.
How do I get Vela Plus back?
Open Vela and choose Settings → Restore purchases. Use the same Apple Account you bought with. You don’t need an account with us.
How do I cancel Vela Plus?
In iOS: Settings → your name → Subscriptions → Vela. Cancel at least 24 hours before the period ends, or the subscription renews.
Can I get a refund?
Refunds go through Apple, since Apple takes the payment. You can ask for one at reportaproblem.apple.com.
How do I change the time of my reminder?
Under Settings in Vela, choose the time and the days. The reminder is a notification scheduled on your phone. If it does not arrive, check that notifications are on for Vela in iOS Settings.
How do I change the language?
Vela follows your phone’s language and comes in Norwegian, English, Swedish and German. You can also choose a language under Settings in Vela.
Is my data still there if I reinstall the app?
Only if you restore your phone from a backup. Everything in Vela lives only on your phone and is deleted with the app. You get Vela Plus back with Restore purchases.
How do I add the widget?
Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and search for Vela. The widget is free. Widget frames come with Vela Plus.
Didn’t find your answer?
Write to us at support (at) vela-app.no.